Shipping Policy — inspect-home.com
Effective Date: 09-09-2026
This Shipping Policy explains how containers move from origin to your hands — from import through port release to final pickup or delivery — and what to expect at each stage.
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1. Origin & Import Transit
– Containers are manufactured and imported from China to the **Port of Baltimore**.
– Standard ocean transit plus U.S. customs clearance for this route typically takes approximately **45 days** from vessel departure. This baseline is reflected in the estimated lead time shown at checkout and in your order confirmation.
– Import timing can be affected by customs processing, port congestion, or documentation review outside our control. See our Refund & Return Policy for how extended delays (beyond 60 and 90 days past quote) are handled.
– You will receive status updates as your order clears each major milestone (departure, arrival at port, customs release, ready for pickup).
2. Port Pickup (Baltimore)
– All container pricing is quoted as **port price at the Port of Baltimore** — the base price includes the container only, picked up at the port.
– Buyers arranging their own pickup are responsible for:
– Bringing a trailer/chassis rated for the container’s size and weight.
– Having the appropriate hitch, lighting, and permits for road transport.
– Scheduling pickup within the window provided once the container is released and ready.
– Port storage/demurrage fees may apply if a container is not picked up within the agreed window after release (typically **5–7 business days**); these fees are the buyer’s responsibility.
– You must inspect the container at the time of pickup and note any damage, mis-grade, or configuration discrepancy on the pickup record before leaving the port — see Section 5.
3. Delivery Service (Optional, Fee-Based)
If you don’t have your own transport, we offer delivery from the Port of Baltimore to your site for an additional fee, quoted separately from the container price.
– **Delivery methods:** Tilt-bed (ground-level drop, most common and lowest cost) or flatbed/crane delivery (for tight-access sites or units too heavy/long for tilt-bed offload). Method availability depends on container size and your site conditions.
– **Delivery cost factors:** Distance from Baltimore, container size, delivery method, and site accessibility.
– **Lead time:** Delivery is typically scheduled within **3–10 business days** of the container being released and payment (including delivery fee) being finalized, depending on route and carrier availability.
– **Site requirements:** You are responsible for ensuring the delivery site is accessible (adequate clearance, level ground, no overhead obstructions for tilt-bed drop) and legally permitted to receive the container. Additional charges may apply if the driver cannot complete delivery due to inadequate site access, and redelivery will be treated as a new delivery charge.
– **Someone must be present** at the agreed delivery window to accept the container and sign for delivery.
4. Broker & Subscription Program Shipments
– Broker/wholesale program orders and dealer subscription orders ship on the same port-pickup/delivery terms above, per unit, on the cadence specified in your program agreement.
– Recurring subscription orders are queued against available port inventory each cycle; if a scheduled unit is delayed past its cycle date, you will be notified and offered a substitute unit, a delayed ship date, or a skipped cycle at no penalty.
5. Inspection & Discrepancy Reporting
– Inspect the container’s exterior and interior, and confirm size, grade, and configuration against your order **at the time of pickup or delivery**.
– Photograph and note any visible damage or discrepancy on the pickup/delivery record immediately, and report it to us within **72 hours**.
– Failure to inspect and document at the time of receipt may limit your eligibility for a damage or mis-shipment claim under our Refund & Return Policy.
6. Risk of Loss & In-Transit Damage
– Risk of loss or damage transfers to the buyer once the container is picked up from the port or handed off to the delivery carrier at your site.
– If you selected our delivery service and the container arrives damaged in a way not attributable to prior handling at origin, notify us within 72 hours with photos — we will coordinate the claim with the carrier and arrange a replacement or refund per our Refund & Return Policy.
– We are not responsible for damage occurring after successful delivery/pickup, including damage caused by improper offloading, site conditions, or third-party movers you engage independently.
7. Shipping Costs & Fees
– Container price (port price at Baltimore) and delivery fee (if selected) are shown separately at checkout.
– Port storage/demurrage, permit costs for oversized loads, and any site-access surcharges are the buyer’s responsibility unless caused by our error.
– Prices for delivery are estimates based on the information provided at checkout; final delivery fees may be adjusted if actual site conditions differ materially from what was described, and you will be notified before the adjusted charge is applied.
8. Website Security & Third-Party Incidents
inspect-home.com is not responsible for shipment or order-status issues arising from hacking, data breaches, or other cyber-security incidents beyond our reasonable control, including incidents affecting third-party carriers, payment processors, or hosting providers used to track or coordinate your shipment.
9. Questions
For questions about your shipment status, port pickup scheduling, or delivery options, contact our support team with your order number.
**Contact:** [Insert support email / phone]
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*inspect-home.com reserves the right to update this policy; the version in effect at the time of your order governs that order.*