1. Cancellations

• Before Allocation: Free cancellation with a full refund if canceled before a container is allocated or scheduled for port release.
• After Allocation: A cancellation fee of 15% of the container price applies if canceled after allocation but before pickup or delivery.
• After Delivery: Canceled orders after pickup or delivery are processed as returns under Section 2.
• Custom Builds & Modifications: Tiny homes, offices, storefronts, and units with custom modifications cannot be canceled once fabrication begins and cannot be returned unless defective or damaged on delivery.

2. Returns (Standard, Unmodified Containers)

Important Summarized Return Information for Standard Containers

Standard, unused, and unmodified containers may be returned within 30 days of pickup or delivery, subject to the conditions in this policy. Approved non-defective returns are subject to a 15% restocking fee, and return transportation is the customer’s responsibility unless the return results from an error by Inspect-Home or damage present at delivery.

Customers must obtain a Return Merchandise Authorization (RMA) before arranging return transportation. Please inspect your container upon pickup or delivery and report damage or incorrect items within 72 hours.

• Returns are accepted within 30 days of pickup or delivery for standard, new, unused, and unmodified containers.
• A 15% restocking fee applies to approved non-defective returns.
• To initiate a return, contact Inspect Home with order details and current photos of the container to receive a Return Merchandise Authorization (RMA) prior to scheduling transit.
• Returned containers must remain unmodified, uncut, unpainted, and un-repurposed.
• Return delivery costs are the customer’s responsibility unless the return is due to our error or damage present at delivery.
• Approved refunds are processed to the original payment method within 10 business days following inspection.

3. Damage or Incorrect Deliveries

Report damage or incorrect items within 72 hours of pickup or delivery with your order number and clear photos. Confirmed issues qualify for full replacement or a complete refund (including charged delivery fees) with no restocking fees.

4. Import & Customs Delays

Containers imported to the Port of Baltimore carry a baseline transit and U.S. Customs clearance timeline of 45 to 60 days from departure, which is factored into order confirmations.

• Standard Delays (<60 Days): Delays up to 60 days beyond the quoted lead time due to customs variability or port congestion do not qualify for fee-free cancellation. Status updates and revised ETAs will be provided.
• Extended Delays (60+ Days): Delays exceeding 60 days past the quoted lead time qualify for fee-free cancellation with a full refund.
• Excessive Delays (90+ Days): Delays exceeding 90 days past quoted lead times qualify automatically for a full refund within 7 to 10 business days upon request.
• Customs Rejection: Shipments denied entry through no fault of the buyer qualify for a full refund or an equivalent cleared unit at port, at your choice.
• Import Fees: Separately invoiced tariffs or customs duties paid to authorities for buyer-arranged export/resale are non-refundable once paid.

5. Inventory Unavailability

If an ordered container becomes unavailable prior to release due to stock depletion, port allocation shifts, or supplier shortfalls, we will promptly notify you and offer either a full refund or an approved substitution with an equivalent or upgraded unit at no extra cost. Refunds process within 7 to 10 business days.

6. Website Security & Cyber Incidents

Inspect-Home LLC is not liable for issues resulting from cyber-security incidents, hacking, or payment fraud beyond our reasonable control affecting third-party processors, hosting providers, or buyer devices. We cooperate in good faith to investigate incidents and support affected customers.

7. Non-Refundable Items

• Custom-built, modified, or specially configured containers once fabrication has commenced (unless defective on delivery).
• Promotional or clearance units explicitly marked as final sale.
• Delivery fees incurred for completed transit, unless the return is due to our operational error.