“Refund & Return Policy” inspect-home.com
Effective Date: [Insert Date]
Thank you for choosing inspect-home.com for your shipping container purchase. Because our containers are large, port-based freight items sourced through an import supply chain, certain conditions apply to cancellations, refunds, and returns. By placing an order, you agree to the terms below.
—
1. Order Cancellations (Buyer-Initiated)
– Before allocation/dispatch: Orders may be cancelled free of charge if the container has not yet been allocated a unit number or scheduled for port release.
– After allocation, before pickup/delivery: A cancellation fee of 10–15% of the container price applies to cover port handling, allocation, and administrative costs.
– After pickup or delivery: Treated as a standard return (see Section 3).
– Broker/wholesale and subscription-program orders follow the same tiers, applied per unit.
2. Inventory Unavailability (Seller-Initiated)
If a container you ordered becomes unavailable due to sold-out stock, port allocation changes, or supplier shortfall before it is released to you:
– We will notify you as soon as we become aware, and offer one of the following at your choice:
– Full refund, including any payment processed, with no restocking or cancellation fee.
– Substitution with an equivalent or upgraded container (e.g., next available grade/size) at no additional cost, subject to your approval.
– Store/broker credit toward a future order, if preferred.
– Refunds under this section are processed within 7 to 10 business days to the original payment method.
– This applies to promotional inventory (e.g., limited-time broker pricing) as well: if promotional stock sells out before your confirmed order is fulfilled, you are entitled to a full refund or a switch to standard pricing on an available unit of your choice.
3. Returns (After Delivery or Port Pickup)
Returns are accepted within 30 days of delivery or port pickup, subject to the following:
– The container must be new, unused, and in the same condition as delivered — free of modification, cutting, welding, paint, or conversion work.
– Customers must inspect the container at pickup/delivery and note any discrepancies (size, grade, configuration, visible damage) on the delivery/pickup record at that time. Failure to do so may limit eligibility for a later claim.
– Custom or modified units (tiny house conversions, garage-door/side-door modifications, fan vent installs, expanded-house builds, etc.) are not eligible for return unless defective or damaged upon delivery.
– Restocking fee: 15 to 20% applies to approved non-defective returns, covering port re-handling and logistics. No restocking fee applies if you choose store credit instead of a cash refund, or if the return is due to our error.
– Return freight is the customer’s responsibility unless the return is due to a listing error, misgrade, or damage caused before pickup.
– Approved refunds are issued within 10 business days of the returned unit being received and inspected at the port.
4. Damaged or Incorrect Containers
– Report damage or a size/grade/configuration mismatch within 72 hours of delivery or pickup, with photos and your order number.
– If confirmed as our error or carrier damage, we will arrange a replacement or full refund, including original delivery fees, at no cost to you — no restocking fee applies.
5. Import & Customs Delays
Our containers are imported from China to the Port of Baltimore. Standard transit and U.S. customs clearance for this route typically takes approximately 45 to 60 days from shipment departure, and this baseline lead time is factored into every order confirmation.
– Delays up to 60 to 120 days beyond the original quoted lead time (i.e., within normal customs, port congestion, or documentation variability) do not, on their own, entitle a buyer to cancel without a fee — we will provide status updates and a revised ETA throughout.
– Delays beyond 60 days past the quoted lead time entitle you to cancel the order for a full refund, or elect to keep the order active with no penalty while you continue to wait.
– Delays beyond 90 days past the quoted lead time automatically qualify for a full refund on request, issued within 7–10 business days, regardless of the cause of delay, unless you elect in writing to keep the order active.
– If a shipment is denied entry, seized, or rejected at customs through no fault of the buyer, you will receive a full refund or, if available, an equivalent unit already cleared at port, at your choice.
– Any customs duties, tariffs, or import fees separately invoiced to the buyer (for buyer-arranged international resale/export) are non-refundable once paid to the relevant authority, regardless of order cancellation.
6. Website Security & Third-Party Incidents
inspect-home.com is not responsible for order, payment, or account issues arising from hacking, data breaches, phishing, payment fraud, or other cyber-security incidents beyond our reasonable control — including incidents affecting third-party payment processors, hosting providers, or the buyer’s own device, email, or accounts. We will cooperate in good faith to investigate any such incident and assist affected customers, but liability for losses caused by these events rests with the responsible party or applicable third-party provider, not inspect-home.com.
7. Non-Refundable Items
– Custom-built, modified, or specially configured containers, once fabrication/modification has begun, unless defective.
– Promotional/clearance units marked final sale.
– Delivery fees already incurred for completed transport, unless the return is due to our error.
8. How to Start a Cancellation, Refund, or Return
Contact our support team with your order number, reason for the request, and (if applicable) photos of the issue. We’ll confirm eligibility and next steps, including a Return Merchandise Authorization (RMA) where applicable.
Contact: [Insert support email / phone]
—
*inspect-home.com reserves the right to update this policy; the version in effect at the time of your order governs that order.*